Comportamiento Organizacional

•^Véase, por ejemplo. J. W. Newstrom, R. E. Monczka y W. E. Reif, "Perceptions of the Grapevine; Its Value and Influence", Joumai o f Business Coinmimtcation, primavera de 1974, pp. 12-20; y S. J . Modlc, "Grapevine Rated Most Believable", Industry Week, IS d em a y o d e 1989, p. 14. *^K. Davis, "M anagement Comm unication an d the Grapevine", H anxird BiisUiess i?c* i*íeu», septiem bre-octubre de 1953, pp. 43-49. S u tton y L. W. Porter, "A S tudy of the G rapevine In a Governmental O rganization". Personnel Psychology, verano de 1968, pp. 223-30. '®K. Davis, citado en R. Rowan, "Where Did Thnt Rumor Come From ?“, Fortime, 13 de agosto 1979, p. 134. '^L. H irschhorn. “Managing Rumors", en L. H lrschhorn (ed.). Cutting B ack (San F ran ­ cisco: Jossey-B ass, 1983). pp. 49-52. *®R. L. R osnow y G. A. Fine, Rti/nor an d Gossip; The Social Psychology o f Hearsay (Nueva York: Elsevier. 1976). *®R. L. BlrdwhLstell. Intixxltictlon to Kliieslcs (Louisville, KY: University of Louisville Press. 1952). *^V. Klechel III, "In Praise of Office Gossip", Fortune, 19 de agosto de 1985, pp. 253-56. F ast. Body Language (Philadelphia: M. Evan, 1970), p. 7. ^^R.L. Daft y R. H. Lengel, "Information R ichness; A New Approach to Managerial Behavior a n d O rganization Design“, en B. M. S taw y L. L. C umm ings (eds). f?esearch i/j Organizational Behavior, Vol. 6 (Greenwich. CT; JAI Press. 1984), pp. 191-233; R. E. R lcey D. E. Shook. "Relationships of Jo b Categories and O rganizational Levels to Use of Comm unication C h ann els. Including Electronic Mall: A Meta-Analysis a n d Extension", Jo um a i o f Management Studies, marzo de 1990, pp. 195-229; G.S. R uss, R. L. Daft y R. H. Lengel. "Media Selection a n d Managerial C haracteristics in O rganizational Communications", Managem ent Communi­ cation Quarterly, noviembre de 1990, pp. 151-75; yL. K. Trevino, R, II. Lengel, W. Bodenstelner, E. Gerloff y N. K. Muir, "The R ichness Imperative and Cognitive Style; The Role of Individual Differences In Media Choice Behavior", Management Communication Quarterly, noviembre de 1990. pp. 176-97. ^ D . T annnen, you JustD ot\'i Understand: Wofn(?n and Men in Conversation (Nueva York: Ballentlne Books, 1991). ^^J. DeLorean. citado en S. P. Robbins, T/ic Admliilstmtli^e Process (Englewood Cliffs, NJ: Prentice Hall. 1976), p. 404. ^ S . I. Hayakawa, Language tn Thought and Action (Nueva York; H arcourt Brace Jovanovlch, 1949). p. 292. ^®Esta sección se b asa en S. P. Robbins. Tm ining In Interpersonal Skills: Tips fo r Managii\g People ai Work (Englewood CliiTs, NJ: Prentice Hall, 1989), capítulos 3 y 5. ^^C. R. Rogers y R. E. Farson, Actiin; Listening (Chicago: Industrial Relations C enter of th e University of Chicago, 1976). ^R o b b in s, Training i/i InierPersonal Skills, pp. 31-34. ^^P. L. H un sak er y A. J, A lessandra, The Art o f Managing People (Englewood CllfTs. NJ: Prentice Hall, 1980), p. 123. ^®C. Fisher, "Transm ission of Positive and Negative F eM back to Subordinates; A Laboratory Investigation". Jo u n iai o f Applied Psychology, o ctub re de 1979. pp. 533-40. ^*D. ngen. C. D. F ish ery M. S. Taylor. "Consequences of Individual Feedback on Behavior In O rganizations". Journal o f Applied Psychology, agosto de 1979, pp.349-71. ^^F. Bartolomé. ‘T eaching About Whether to Give Negative Feedback", The Organizatio­ nal Behavior Teaching Review, Vol. XI, Num. 2, 1986*87. pp. 95-104. Halperin, C. R. Snyder. R. J . Shenkel y B. K. Houston, "Effect of Source S ta tu s and Message Favorablllty on Acceptance of Personality Feedback", Journal o f Applied Psychology, febrero de 1976, pp. 85-88. ®^C. R. MQl, "Feedback: The Art of Giving and Receiving Help", en L. Porter y C. R. Mill (eds.), The Reading Bookfo r Human Relations TraU^ing (Bethel, ME: NTL In stitu te for Applied Behavioral Science. 1976), pp. 18*19. 3®/bid. 3^/bid. ^®K. S. V erderber y R. F. Verderber, Inter-Act: Using Interpersonal Communication Skills, 4a. ed. (Belmont, CA: Wadsworth, 1986). ^®L. E. Bourne. Jr. y C.V. Bundcrson, “E nectsofD elayoflnform atlon Feedback and Length of P o st-F f^ b a c k Interval on Concept Identification". Journal q f E^xperlinental Psychology, enero de 1963, pp. 1-5. ‘*®Este cuadro se b asa en N. Adler, International Dimensions o f Oryanízafiófíai Behavior, 2a. ed. (Boston; PWS-Kent, 1991). pp. 83-84. V erderber y Verderber. /nter-Aci.